Shipping policy

Shipping Policy

  1. Shipping Costs

Shipping costs are calculated during the checkout process based on the delivery address and the chosen shipping method. You can view the exact shipping costs before completing your order.

  1. Shipping Methods

We offer various shipping methods to ensure that your order arrives safely and quickly. The available shipping methods depend on your address and the order value.

  1. Delivery Times

Germany: Standard delivery usually takes 3–5 business days.
EU: The delivery time for orders within the European Union varies depending on the destination country, but typically shipping takes 5–7 business days.
Please note that these times are calculated from the shipping date, not from the order date. Some orders may experience longer delivery times due to shipping delays.

  1. Shipping Carriers

For shipping your order, we work with reliable shipping carriers such as DHL, Hermes, and other partners within the EU to ensure that your order arrives safely and on time.

  1. Order Processing

All orders are typically processed within 2 business days, unless they are custom-made items or products made to order. Once your order has been shipped, you will receive a shipping confirmation with a tracking number (if available).

  1. Shipping within the EU

We only ship within the European Union. Shipping to non-EU countries is currently not possible. If you reside outside the EU, we regret that we cannot offer shipping options.

  1. Delays

Although we do our best to ensure that all orders arrive on time, unforeseen events (such as weather conditions, holidays, or shipping delays) may affect delivery times. Please note that we cannot be held responsible for such delays.

  1. Returns and Exchanges

If you are not satisfied with your order, please refer to our [Return Policy] for more information on returning or exchanging products.

  1. Contact

If you have any questions about our shipping policy or need assistance, feel free to contact us:

Email: info@uli-lu.com
Phone: +49 (0) 15752373205
Address: Albersallee 55, 47533 Kleve